Here’s some information on using buses and trains for disabled and older people – including concessionary travel, journey assistance and further help.


Most trains in the UK are accessible for most users (and most wheelchairs), but not all stations. Here’s are some useful links:

National Rail’s page on Accessible train travel and facilities.
AgeUK’s guide to How accessible are the UK’s train stations?

You can book free journey assistance for help at stations and getting on and off trains through the Passenger Assistance website or app, phoning 0800 0223720, or texting 60083 (textphone/minicom 0845 60 50 600).

You can get 1/3 off most UK train tickets with a Senior Railcard (for over 60s), or a Disabled Persons Railcard (for yourself and an adult companion).


Many buses are now accessible, but check before travelling. Journeys operated with accessible buses appear with a wheelchair symbol on our journey planner results.

You could be entitled to free travel on buses. Here’s how to apply for a disabled person’s bus pass in England, Scotland and Wales. And here’s how to apply for an older person’s bus pass in England & Wales and Scotland.


National Express are committed to providing accessible services for all and offer 1/3 off for disabled travellers.
National Express’s page on Accessibility and Inclusion.
National Express’s Disabled Coachcard


Here’s a link to advice, maps and app for buses and tubes and other transport in London.

Places to go

Here are some handy websites giving the lowdown on disabled access to attractions around the UK:
Euan’s Guide
Tourism for All

Help and advice

We’re not the experts on this, but we know some people that are. Here are links to further information on disabled access and rights for using public transport from leading support organisations:
Transport for All
Age UK


If you have a bad journey experience, here are some organisations which can help you:
Bus Users UK
Transport Focus