Accessibility
Your guide to helpful accessibility resources when it comes to using public transport.
Trains
Most trains in the UK are accessible for most users (and most wheelchairs), but not all stations are accessible. Here are some useful links:
- Do a simple train times search using Accessible UK Train Timetables.
- Discover accessible train travel and facilities with National Rail.
- Find out how accessible the UK’s train stations are in this guide by AgeUK.
To book free journey assistance for help at stations and getting on and off trains:
- Use the Passenger Assistance website or Passenger Assistance app
- Phone 0800 0223720
- Or text 60083 (textphone/minicom 0845 60 50 600).
You can get one third off most UK train tickets with a Disabled Persons Railcard (for yourself and an adult companion) or a Senior Railcard (for over 60s).
Buses
Many buses are now accessible, but do check before travelling. Journeys operated by accessible buses appear with a wheelchair symbol on our journey planner results.
Disabled people can apply for a disabled person’s bus pass in England, Scotland, Wales and Northern Ireland.
There are different requirements to apply for an older person’s bus pass depending on whether you live in England and Wales, Scotland or Northern Ireland.
Coaches
National Express are committed to providing accessible services for all and offer one third off for disabled travellers.
Find out everything you need to know about their accessibility and inclusion.
The National Express Disabled Coachcard offers one third off Standard and Fully Flexible fares to hundreds of UK towns, cities and airports.
London transport
Find out about transport accessibility in London. Transport for London provide advice, information and maps for accessible travel on buses, tubes and more.
Accessible days out
Here are some handy websites giving the lowdown on disabled access to attractions around the UK:
- AccessAble – search for accessible places to go
- Euan’s Guide – information and reviews by disabled people for disabled people
- Tourism for All – find disabled-friendly holidays and things to do across the UK.
We’ve also created a guide to accessible car-free days out in Suffolk.
Help and advice
- We’re not the experts on this, but we know some people who are. Here are links to further information on disabled access and rights for using public transport from leading support organisations:
- Transport for All
- Scope
- Mencap
- Age UK
Complaints
If you have a bad journey experience, here are some organisations that can help you: