Covid-19 - You can now use buses and trains for leisure travel, but please check current advice before travelling.

Privacy Policy

This privacy policy sets out how Good Journey uses and protects any information that you give Good Journey when you use this website. Good Journey is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Good Journey may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or otherwise distribute or purposefully make public your personal information – that’s a promise

2.0 RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site's compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences' specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 PERSONAL INFORMATION DATA WE COLLECT AND WHY WE COLLECT IT

We only collect personal information data that is relevant to the purpose of our website. This information allows us to provide you with a customised and efficient experience. We collect the following types of information from our users:

3.1 Site Visitation Tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We do this to determine the number of people using our site, to better understand how they find and use our web pages and help us to build a better service.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider GA to be a third party data processor (see section 6.0 below).

GA makes use of cookies, for more information on the types of cookies GA is using on our website see section 4.0 below.

3.2 Email Newsletter & Competition Entry

If you choose to join our email newsletter (and enter one of our competitions) the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor (see section 6.0 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter or entering our competition.

While your email address remains within the MailChimp database, you will receive periodic (approximately every couple of months) newsletter-style emails from us.

4.0 COOKIES USED ON THIS WEBSITE

A cookie is a small file which asks permission from your browser to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow websites to respond to you as an individual, but do not necessarily identify you personally.

4.1 Google Analytics

The only cookies currently used on this website are set by the Google Analytics (GA) service, using the analytics.js implementation of GA. These cookies allow GA to assign users with a unique ID and track visits to our site in our GA account. For full details on what cookies are being set you can visit the Google Analytics developer pages.

5.0 SECURING DATA TRANSFER & THIS WEBSITE'S SERVER

The connection your web browser has to our site is secured with an SSL certificate from Let’s Encrypt meaning any data transferred from our server to your browser (or from you to us) is encrypted and secure. The website is hosted by Siteground within a UK data centre located just outside London.

6.0 OUR DATA PROCESSORS

6.1 Personal Data Processors

We use 2 main third parties to process personal data on our behalf, Google and Mailchimp. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All 3 of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

6.2 Other Data Processors

We use 2 different API connections to provide you with journey planning information (Google Maps API) and live bus times (TransportAPI). Requests you make to these services, by planning a journey yourself or asking for the live bus times, are sent securely and do not include any personal data.

7.0 DATA BREACHES

Any unlawful data breach of this website's database or the database(s) of any of our third party data processors will be reported to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 CONTROLLING YOUR PERSONAL DATA

8.1 Data Handling

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you, if you would like a copy of the information held on you please contact us. You may also request that we delete or anonymise any data we hold about you, if you would like us to do this, please contact us.

8.2 Data Controller

The data controller of this website is: Good Journey

Whose operating office is:

Hill House, 37 Innox Hill Frome BA11 2LN

8.3 Data Protection Officer

Nat Taplin

9.0 CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

9.1 Change Log

25th May 2018 - policy instigated

Look out for the Good Journey Mark – where car-free visitors are welcome and enjoy a discount

Visit car-free in 2020!